Contact TarotGuide – Support for Readings, Credits and Accounts

Contact TarotGuide

This page explains who to write to when something in TarotGuide does not work the way you expect. Every support request arrives in the same mailbox, read by the person who runs the site:

Email: [email protected]

There is no ticket portal, no phone number and no live chat. Email is the only support channel, and a message that contains the details listed below is usually resolved in a single reply.

What We Can Help With

Accounts and sign-in

Password resets, a registration that will not complete, a confirmation email that never arrived, readings that disappeared from your history, or a request to delete your account. Tell us the email address the account uses and the exact message you see on screen.

Credits and subscriptions

Every AI interpretation is paid for with credits. One card, three card, yes/no, love, career and daily tarot cost 1 credit; five card, seven card, soulmate, what-is-he-thinking and the combination calculator cost 2; Celtic Cross and the birth card report cost 3. Before you spend anything, remember the free tier: no account is needed for 1 free AI reading per day, registration adds 20 credits valid for 30 days, and card draws are free 5 times a day without touching your balance. When you need more, credit packs (40 for $2.99, 100 for $6.99, 250 for $14.99) never expire, while a subscription (Lite $9.90/month for 100 credits, Pro $19.90 for 250, Max $29.90 for 500; paying yearly saves 17%) refills every billing period. Write to us about a charge you do not recognize, credits that were deducted twice, or a plan you want to change.

Technical problems

Pages that fail to load, a reading that never finished generating, a spinner that never stops, a layout that breaks on mobile. Include your browser and device, the page URL and a screenshot.

Content questions

If a card meaning or a spread position looks wrong or unclear, or you want to suggest a new spread, write to the same address. Interpretations are generated by AI: read them as material for reflection rather than as fixed predictions.

Business and partnerships

Advertising, content collaboration, API or data questions — use the same mailbox with a clear subject line.

How to Write a Message We Can Act On

1. Put the topic in the subject. For example "Credits deducted twice" or "Celtic Cross reading not generated".
2. Name the page. Copy the URL from the address bar, for example /tarot-reader or /pricing.
3. Describe the spread and the cards. Which spread you chose, which cards appeared, and in which positions.
4. Give the account email. The address you signed up with, even if you are writing from a different one.
5. Add the time it happened. Date, hour and your time zone, so we can match your report against server logs.
6. Attach a screenshot. A picture of the error usually saves several rounds of questions.

Response Times

Most messages are answered within 24-48 hours. Billing problems are treated as priority: put "URGENT" in the subject line if money has already left your account or a subscription charged you after you cancelled. Messages sent on Saturday or Sunday, and on US public holidays, are normally answered on the next working day.

Before You Write

• Refresh the page, or try another browser or a private window.
• Check the card meaning page for the card you drew.
• Look at /updates to see whether the feature is being changed right now.
• Send product suggestions through /feedback — they are logged separately.

Business Information

TarotGuide is an independent digital service operated by Chuweifeng (Individual), based in the United States. All services are digital; nothing is shipped physically. The site is available in six languages: English, Chinese, Traditional Chinese, Japanese, Russian and Italian.

Note: Please allow 24-48 hours for a response. For urgent payment-related issues, include "URGENT" in your subject line.